Electricity bill review — r1
- FocusTariff verification, meter reads, VAT and service charges
- OutcomeActionable checklist & suggested communication text for SEC
- TurnaroundInitial review summary within 48–72 hours (guidance only)
How we review your SEC bill
- Verify account and meter number against supplied copy.
- Check meter readings and consumption pattern month-to-month.
- Compare applied tariff tier, demand charges and VAT.
- Identify unusual fixed charges or duplicate entries.
- Prepare suggested request for clarification to SEC with citation.
Common issues we find
- Incorrect meter serial or mixing readings from multiple premises.
- Tariff applied does not match customer's contract or usage bracket.
- Unexplained service fees or legacy balances carried forward.
- Discrepancies between estimated and actual reads.
- Payment reference mismatches preventing reconciliation.
Selected case studies
Quick tariff clarity table
| Line item | What it means | Check |
|---|---|---|
| Consumption (kWh) | Measured energy used | Compare with meter reads |
| Tariff / Unit price | Rate applied per kWh | Ensure bracket matches contract |
| Fixed charge | Monthly standing or service costs | Is it duplicated or pro-rated? |
| VAT / Taxes | Percentage on taxable subtotal | Verify correct percentage |
| Previous balance | Carried over amounts | Confirm applied payments |
FAQ & troubleshooting (accordion)
Seasonal consumption changes, tariff shifts, estimated reads, or unauthorised usage. Review meter reads and previous bills.
Contact your bank for the exact reference used and provide a copy to SEC. Ask for reconciliation evidence in writing.
We provide templates and guidance. Direct representation requires local authorization; we can advise on next steps.