Privacy Policy

Welcome to sec-electricity. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with guidance on electricity bills, including resources related to Saudi Electricity Company topics. We aim to present clear explanations regarding data categories, lawful bases, retention, and user choices aligned with applicable GBR standards.

Information we may receive directly includes contact details such as your name, email address, and optional context you choose to provide when submitting a form or communicating with our team. We may also receive limited technical information from your device or browser, such as IP address, user agent, pages viewed, and timestamps, which helps us understand traffic patterns, improve content structure, and maintain security. Where we employ analytics or performance tools, they are configured to focus on aggregated insights rather than building personal profiles.

We use personal information primarily to respond to inquiries, provide requested materials like checklists or summaries, manage subscriptions, and improve our materials about electricity bills and SEC payment procedures. Additional purposes include troubleshooting, preventing misuse, and maintaining the availability of our website. Our processing rests on several lawful bases, such as consent for newsletters, legitimate interests for site operation and security, and performance of a requested interaction when you ask us to provide specific information.

We share information with service providers that support website hosting, email delivery, analytics, and security. These providers process data under instructions consistent with this Policy and appropriate safeguards. We do not sell personal data. When necessary for compliance, we may disclose information to competent authorities or to protect rights, safety, or integrity of our services and users. Cross-border transfers, where applicable, are handled with suitable protections consistent with relevant legal frameworks.

Retention periods depend on the purpose and nature of the interaction. Inquiry records may be stored for a reasonable period to maintain context for follow-up communication. Subscription data is kept while you remain subscribed and is removed after a confirmed unsubscribe request. Technical logs are kept for security and operational diagnostics within proportionate timeframes. We implement organizational and technical measures intended to reduce risks such as unauthorized access or unintended disclosure, while recognizing that any online transmission involves some inherent exposure.

Your choices include the ability to unsubscribe from emails using instructions included in each message, and to request access, correction, or deletion where applicable. You may also express preferences related to cookies using the banner available on our site. If your browser offers controls for tracking prevention or cookie handling, you can adjust those settings consistent with your comfort level. Please note that certain functions may rely on essential technologies required for basic operation, such as load balancing and security.

Our website contains internal links to resources such as the Legal page and topic guides. These materials are informational and should not be understood as official government communications or a substitute for advice tailored to your circumstances. When we provide references to payment procedures or bill interpretation, they are presented as general guidance that may evolve as policies or systems change. We encourage readers to consult official sources for current requirements and confirm payment references directly within approved channels before initiating transactions.

Children’s information is handled with particular care. Our materials are intended for adults seeking clarity on electricity bills and related topics. If you believe a child has provided personal data through our site, please contact us so that we can address the situation appropriately. We encourage guardians to discuss responsible online information sharing with younger users.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be indicated by a revised effective date on this page. We encourage you to review this page periodically to remain informed. Your continued use of our website after an update indicates that you acknowledge the revised terms.

If you have questions about this Policy or wish to exercise a data right available in your jurisdiction, please contact our team using the details below. We seek to respond within reasonable timeframes and may request additional information to verify identity before completing certain requests.

For information on conditions applicable to our materials and disclaimers relevant to GBR, please review our internal Legal page before acting on any resource.