SCECO account help — London

Step-by-step help for accessing your SCECO account, locating SEC bill references, payment options and disputing charges while overseas. Clear, practical guidance tailored for users dealing with Saudi electricity bills from the UK.

  • Account access & login troubleshooting
  • Understanding SEC bill components and references
  • Payment channels, UK-friendly options, and proof of payment
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SCECO account overview

Quick checks before contacting SCECO

Bill reference sample

Locate Bill Reference

Find the 10-12 digit reference code on your bill — often required for payments and disputes.

Account documents

ID & Account Details

Have your national ID or Iqama and registered mobile number ready for verification.

Payment receipt

Payment Proof

Keep payment receipts/screenshots; they help resolve mismatches between payments and account status.

Step-by-step: resolve common SCECO account issues

  1. Reset access: Use the official SCECO portal password reset; verify via registered mobile or email.
  2. Verify identity: Prepare ID and recent bill; take clear photos if uploading documents.
  3. Locate reference: Use the bill reference for payments or create a payment plan.
  4. Confirm payment: Cross-check bank/SWIFT details and obtain transaction reference.
  5. Escalate: If unresolved, contact SEC through formal channels and document all steps.
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Step-by-step guide

FAQ — SCECO account & SEC bills

Use the SCECO portal password reset; you will need access to the registered mobile number or email. If you cannot access them, prepare ID documents for manual verification with support.

The bill reference is a numeric code on the bill (commonly 10–12 digits). Check the top-right of your PDF bill or the payment section on the web portal.

Yes, via international transfer (SWIFT) or approved online payment partners. Always include the bill reference and request a transaction receipt for proof.

Gather payment proof, bank transaction reference and timing, then contact SCECO with these details. If needed, escalate with a formal complaint and copy evidence to the payment provider.

Resolution times vary; minor mismatches can be resolved in days, formal disputes may take several weeks. Keep all correspondence and follow up regularly.

Helpful resources & downloadable checklist

What to include when contacting support

  • Full name, registered ID, account number
  • Bill reference and billing period
  • Payment evidence (bank receipt, SWIFT reference)
  • Clear photos of the bill and ID
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Secure your account

Use strong passwords, enable 2FA if available, and ensure contact details are up to date to prevent access issues while abroad.

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Case studies — recent resolutions

Overpaid but not credited

A customer paid via third-party processor; we guided how to obtain transaction evidence and present it to SCECO — balance corrected within 10 days.

Payment receipt case

Lost account access

Account recovery for a UK-based user who lost access to their Saudi mobile number — identity verified and access restored with uploaded documents.

Account recovery case

Need personalised help?

We can help prepare documents, identify bill references, and advise on payment proof to speed up resolution with SCECO.

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